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Frequently asked questions

Why choose Batteries On The Go?

We make getting back on the road simple, with fast, reliable battery replacement and roadside assistance available 24/7 across Sydney. Our experienced technicians come to you, with upfront pricing and no surprises. There are no joining fees and quality batteries backed up by our three years Australia-wide warranty.

With over 93,000 drivers helped and thousands of five-star reviews, you can feel confident you’re in good hands.

Do your batteries come with a warranty?

Yes, our batteries come with an Australia-wide warranty of up to three years.

If you experience a problem, call us on 1300 668 434 and we’ll arrange for your battery to be tested. If the fault is covered by the warranty, we’ll arrange a replacement to get you moving again.

Visit our Battery Warranty page for full details on coverage and exclusions.

How do I know if my car battery needs replacing?

Common signs include your car struggling to start, a clicking sound when you try to start it, or needing frequent jump starts. Other vehicle issues can cause similar symptoms, so testing the battery is the best way to know.

Our technicians come to you with advanced testing equipment to check your battery and charging system. We’ll explain the results and let you know whether your battery needs replacing, needs charging or if another issue entirely requires attention.

I need help fast, how quickly can you get to me?

We aim to reach you within 30–60 minutes across Sydney, with service available 24/7. Arrival times can vary depending on your location, traffic and technician availability.

For urgent assistance, book online and select ASAP, or call us on 1300 668 434. We’ll get a technician to you as quickly as possible.

Does the weather affect how long my car battery lasts?

Yes. Hot weather can cause your battery to wear out faster and shorten its lifespan. Cold weather reduces its starting power, which can make your car harder to start, especially if the battery is already weak.

If you notice your car struggling to start, our technicians can test your battery and charging system. We’ll explain the results and let you know whether your battery needs replacing or another issue needs attention.

Is it safe to jump-start my vehicle?

Jump-starting can be safe when the right equipment is used and your vehicle manufacturer’s instructions are followed. Modern vehicles have sensitive electronics, and incorrect connections can cause damage and lead to costly repairs. Sparks can also ignite gases from the battery, creating a risk of explosion and injury.

Our technicians come to you with modern jump-start packs for your vehicle. We follow the correct procedure and test your battery and charging system to help identify what’s causing the problem.

What are my payment options?

We accept cash, Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. You can pay online when booking or pay your technician on arrival.

Buy now, pay later options include Afterpay, Zip and PayPal Pay in 4, so you can get your battery or roadside service now and spread the cost.

How do I book online?

The online booking system is designed for your convenience to ensure a quick user-friendly service. Simply select your car make and model and receive an instant online price. What if i can‘t find my vehicle to book online? Our booking engine is designed for most popular makes and models. Should you have a vehicle that is not listed in our booking system, please feel free to call us on 1300 668 434 (1300 ON THE GO) and we’ll be able to provide you with a quote.

What if my vehicle isn’t listed online?

Our online booking system includes an extensive range of vehicle makes and models. If your vehicle isn’t listed, please call us on 1300 668 434 (1300 ON THE GO) and our team will be happy to provide a quote and arrange your booking over the phone.

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Sydney’s #1 rated mobile battery replacement