Last updated: 17/09/2026

Batteries On The Go (ABN 93 617 807 066) ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

When you use our website or book our Services, we may collect:

• Your name, phone number, and email address
• Your vehicle details (make, model, registration) used to match the correct battery or part
• Your service location
• Payment information (processed securely via our payment provider — we don't store full card details)
• Technical information such as IP address, browser type, and site usage, via cookies and tools like Google Tag Manager

2. How We Use Your Information

We use your information to:

• Process and fulfil your bookings
• Communicate with you about your service (confirmations, technician ETAs, follow-ups)
• Improve our website and services
• Meet legal and regulatory obligations
• With your consent, send you marketing communications (you can opt out at any time)

3. Sharing Your Information

We don't sell your personal information. We may share it with:

• Trusted service providers who support our booking, payment, and vehicle-lookup systems
• Our marketing and analytics partners (e.g. Google), to the extent needed to run and measure our advertising
• Regulators or authorities where required by law

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our site, and support our advertising. You can control cookies through your browser settings.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, using secure systems and access controls.

6. Access and Correction

You can request access to, or correction of, the personal information we hold about you by contacting us using the details below.

7. Complaints

If you have a concern about how we've handled your personal information, please contact us first. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

9. Contact Us

For privacy questions or requests, contact us via our Contact page or on 1300 668 434.